Pritech Service Terms and Conditions
These terms and conditions, read in conjunction with the relevant quotation or proposal, govern the engagement of Pritech to provide IT support services, unless otherwise agreed in writing.
All payments are to be made in the nominated format as per the agreed timing schedule set out in the proposal. Pritech reserves the right to apply a reasonable surcharge in the event of a late payment, or to withhold further services in the event of continued non-payment.
3. Scope & Timing
The scope of each engagement is as per the description in the proposal. If a change in scope is required, this can be negotiated as a variation – see Section 8, below.
Pritech undertakes to respond to all service requests in accordance with the timing as stated in the proposal, or if no timing stated, in a reasonable time considering the scope of the work. All information or other material required to be provided by the client is similarly to be made available in accordance with the terms of the proposal, or in a reasonable time from when the material is requested. Any delay in providing information or other material to Pritech may result in consequential delays with providing the deliverables under the engagement.
4. Privacy and Confidentiality
Pritech undertakes that all client information, whether supplied by the client or discovered by Pritech while providing service to the client, will be treated as private and all reasonable steps will be taken to keep it confidential. Information will be shared under the following circumstances :
A. Any information required to be disclosed by law;
B. Any information we are instructed by the client to release;
C. Any information we need to release to another party in order for that party to perform a part of the service, in which case a similar restriction will be applied.
5. Property Supplied
All hardware and software supplied to the client by Pritech for the purpose of performance monitoring, remote access, or other purposes relating to the provision of the support services shall remain the property of Pritech. At the conclusion of this engagement any such hardware shall be returned to Pritech, while the software will be uninstalled from the client machines.
All support services are supplied by Pritech in good faith to be used for lawful purposes only. The client agrees to indemnify Pritech from any claims resulting from unlawful or inappropriate use of the supported hardware and software.
Pritech’s total liability to the client from any claim in contract or tort arising from an engagement shall not exceed the total amount invoiced under that engagement during the preceding 12 months. Pritech is not liable for loss of profit, goodwill, or any other consequential losses which may be incurred.
These terms and conditions may be varied at any time by written agreement between the parties involved. Any such variation shall not affect any rights or obligations which may have already accrued before the date & time of that agreement.
9. Governing Law
This engagement shall be governed by the laws applicable in the State of Tasmania.
"Better than in-house IT."
Entire Organisational Technology Support.
Do you need advice on taking your company to the next level with your IT? Call us today on 03 6235 5022. We’re here to help you!
We respond quickly to resolve your IT issues, ensuring minimal disruption to your operations and delivering prompt solutions.
We've supported Tasmanian business for more than 20 years! Work with us to have access to the collective expertise of our entire team.
Partner with our local organisation to experience superior, personalised services tailored to your specific needs and preferences.
Easy Support Process
We work diligently to get things right the first time, and are only a phone call away for any issues that my arise.